NHTSA Complaint #11550452 — 2020 FORD ESCAPE STRUCTURE:BODY

Complaint Details

ODI Number	11550452
Vehicle	2020 FORD ESCAPE
Component	STRUCTURE:BODY
Date of Incident	September 26, 2023
Date Filed	October 17, 2023
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	WI

Consumer Description

The left front door spot welds broke. Car is under 40,000 miles. This is NOT a high usage fleet vehicle, but a personal vehicle. Safety issue: The door does not open properly. I can no longer get into or out of the car through the left driver door. In an emergency, it may be impossible to exit the vehicle quickly. The door does not close properly to lock it. The repair will cost thousands; to replace the entire door and check arm. The local Ford dealer and an auto body repair shop have confirmed the problem. The Ford Dealership told me that this was a known issue. No prior warning symptoms. Opened the door one day and it broke.

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