NHTSA Complaint #11550370 — 2015 FORD FIESTA

The contact owns a 2015 Ford Fiesta. The contact stated while driving at an undisclosed speed, the vehicle failed to shift into the intended gear. The contact noticed smoke coming from an unknown location of the vehicle and the vehicle started to shake. The contact also stated that the steering wheel became stiff and difficult to operate. The transmission warning light was intermittently illuminated. The contact stated that she received a notification of Customer Satisfaction Program: 14M02. The vehicle was towed to the dealer where it was diagnosed and determined that the TCM and clutch had failed and needed to be replaced. The vehicle was had not been repaired. The manufacturer was notified of the failure and the contact was provided two case numbers and advised to contact the NHTSA Hotline. The failure mileage was approximately 68,000.