NHTSA Complaint #11550257 — 2016 FORD FOCUS

The contact owns a 2016 Ford Focus. The contact stated that after parking the vehicle, she returned to the vehicle and restarted the vehicle however, after shifting into reverse the vehicle failed to respond. The contact stated that she shifted into drive and depressed the accelerator pedal and the vehicle failed to respond. No warning lights were illuminated. The vehicle was not diagnosed or repaired. The dealer was not notified of the failure. The contact researched online and became aware of NHTSA Action Number: RQ23006 (Power Train). The manufacturer was notified of the failure and the contact was informed of an undisclosed recall and advised to contact the NHTSA Hotline. The failure mileage was approximately 104,000.