NHTSA Complaint #11549905 — 2020 FORD EXPLORER
SUSPENSION issue reported to NHTSA
Complaint Details
| ODI Number | 11549905 |
| Vehicle | 2020 FORD EXPLORER |
| Component | SUSPENSION |
| Date of Incident | |
| Date Filed | |
| Mileage | N/A miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | FL |
Consumer Description
Reporting a loss of motive power and loss of transmission torque to the rear wheels from my Explorer that had been remedied with the PCM software update. Experience a surge forward nearly striking another vehicle. Contacted my Ford Dealer who advised that I must wait for a letter and instructions from thereafter. I have several trips planned with family and feel this is unfair ( prolonged fix and intial fix didn't work) and unsafe but I need my vehicle.
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