NHTSA Complaint #11549897 — 2018 RAM 2500

SERVICE BRAKES issue reported to NHTSA

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Complaint Details

ODI Number 11549897
Vehicle 2018 RAM 2500
Component SERVICE BRAKES
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State MN

Consumer Description

The ABS and traction control systems on our 2018 2500 RAM truck are failing randomly, and the warning lights are coming on. The cruise control system is also randomly failing. Therefore, as we drive the vehicle and using cruise control the vehicle will randomly turn off the system causing safety concerns. The braking system and traction safety systems are not working properly and safely. The cruise control issues have been occurring for about 2 to 3 months. Over the last 1 to 1.5 months the ABS and traction control systems have started randomly failing and turning on the warnings lights and bell. We took the vehicle in for service today at the RAM dealer and was informed that the parts are backordered and unknown when any parts would be available. The dealer confirmed the systems are not functioning properly and provided written estimates and summaries of their findings. The dealer advises to replace the HCU and retest the system. The dealer advised to replace the steering wheel wiring and cruise control switch. The vehicle mileage at the time of the dealer evaluations was 23,052 miles.

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