NHTSA Complaint #11549673 — 2018 HONDA CR-V

Multiple engine failure codes appeared on dashboard. Took vehicle for inspection and diagnoses states code P0172 Fuel system too rich. The service technician recommended fuel injector replacement due to faulty injectors. Service advisor did not file a warranty claim on my behalf despite my request to do so. When I called Portfolio Protection, they informed me that the technician did not call in the claim. Portfolio Protection Ever Drive 250 Limited Powertrain Coverage has an exception for injectors listed in the Mechanical paragraph as follows: Mechanical: This Limited Warranty does not provide coverage for service adjustments/cleaning, carburetor, throttle body assembly (except injectors), contaminated fuel system, water ingestion, air conditioning recharge, refrigerant, coolant, battery cables, belts, hoses, brakes (front hubs, drums, shoes, lining, disc rotors and pads), exhaust system, (...) etc. Portfolio Protection and Barber Honda Service Advisor will not acknowledge the exception for injectors clearly stated in the contract. I took the steps required in the contract to file a claim and spoke to multiple adjusters at Portfolio Protection and they refused to acknowledge the exception for injectors. Honda has extended the warranty on fuel injectors for other vehicles due to faulty injectors and incorrect installation during the assembly process as stated on Honda Service Bulletin 22-002. This is clearly an ongoing issue with Honda and needs to encompass all vehicles.