NHTSA Complaint #11549646 — 2020 HYUNDAI SONATA HYBRID

Starting in July 2023, my car has exhibited a recurring problem that seriously hampers its functionality and reliability. Specifically, the car intermittently fails to respond to unlock commands from both the key fobs and the Hyundai cellphone app. Initially, this issue occurred infrequently, happening about once a month. However, the situation has escalated, and in October 2023, it happened three times within a span of two weeks. I promptly brought my car to my local Hyundai dealership, hoping to find a solution to this perplexing issue. On the first visit, the dealership stated that they were unable to duplicate the issue, which left me deeply frustrated but willing to continue troubleshooting. The dealership suggested that I either leave my car with them overnight or bring it in again for further diagnosis. Due to my reliance on the vehicle for daily transportation, I opted for the latter, bringing my car to the dealership on two additional occasions. Regrettably, on each visit, the dealership was still unable to replicate the issue, leaving me with a vehicle that continues to malfunction. My frustration reached its peak during my last conversation with a Hyundai HQ customer care representative. I expressed my concern and requested that Hyundai cover the cost of a rental car while my vehicle was being examined more thoroughly. However, the representative refused to accommodate this request unless the issue was identified as warrant-able. This response left me feeling unsupported and unheard. I would like to emphasize that I have diligently documented the recurring issues with my Hyundai car, even providing video recordings of the last three incidents to demonstrate the problem's severity and consistency. Despite my efforts, Hyundai has chosen to close the case with no resolution, citing my refusal to bear the cost of a rental car as the reason.