NHTSA Complaint #11549170 — 2020 HYUNDAI SONATA HYBRID

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 11549170
Vehicle 2020 HYUNDAI SONATA HYBRID
Component ENGINE
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State NV

Consumer Description

I went to work at 5 in the morning, I turned the heater for the first time after last winter. I noticed that the heater was struggling to warm the cabin. After 10 minutes driven I got an overheating alert on the dashboard. I pulled over on the freeway shoulder and it started to notice a lot of steam coming from the exhaust and a really strong coolant smell. I waited for the engine to cool down and went back home, I drove for 6 minutes and notice a huge amount of smoke coming from the exhaust I pulled over agin on the freeway and waited 20 minutes i finally arrived home and notice the coolant reservoir was empty since the car was burning all the coolant through the exhaust. I went online and saw many many people with Hybrid sonatas complaining about the same issue. This should be a massive recall many of the customers complaining had 20 to 50 thousand miles on their vehicle. This is definitely a safety issue. I’m glad my wife wasn’t driving that day cause the freeway only has two lanes and the shoulder is extremely narrow. Please do something about it, I already called the dealership to make an appointment since my car is still under the extended warranty. If you need more information feel free to contact me.

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