NHTSA Complaint #11549193 — 2013 FORD FOCUS
POWER TRAIN issue reported to NHTSA
Complaint Details
| ODI Number | 11549193 |
| Vehicle | 2013 FORD FOCUS |
| Component | POWER TRAIN |
| Date of Incident | |
| Date Filed | |
| Mileage | 157,000 miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | KY |
Consumer Description
The contact owns a 2013 Ford Focus. The contact stated that while driving at an undisclosed speed, the vehicle failed to start. The transmission fault warning light was illuminated. The contact stated that while shifting the transmission into drive (D), the vehicle transmission stayed in neutral (N) and failed to accelerate. An independent mechanic came to inspect the vehicle and reset the transmission. The contact was able to drive the vehicle; however, while driving at an undisclosed speed, the transmission unintendedly downshifted. The manufacturer was made aware of the failure and made contact with Customer Satisfaction Program 14M02 (Transmission Control Module Extended Warranty Coverage). The failure mileage was approximately 157,000.
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