NHTSA Complaint #11549178 — 2020 FORD EXPLORER

The 2020 ford Explorer eco boost limited that we have has had many issues that we are concerned about. Our number one concern is when we accelerate on the freeway to get up to speed we have a rotten eggs/ perm smell. We have taken this into the ford service department and they were able to recreate the smell and had the ford master mechanics look at it. The smell is a sigh of a catalytic converter going out according to other mechanics on other vehicles. They have gave us the excuse that it is the way the vehicle smells when you accelerate. It is a strong odor that makes the passengers in the vehicle verbally ask what is throat smell. My specialty in my career has brought up the question that I don’t know the smell and is it harmful. What could the long term effects have on me and or my family and kids. It’s a very displeasing smell and to hear the ford dealership tell us that it’s just the way the vehicle smells is a little frustrating knowing that we bought a vehicle that may have an issue and is not performing the way it is designed to. Also we have had issues with the electronics in the vehicle where the passenger mirror continues to extend beyond the set position. If you are not paying attention and look to use your mirror while driving you will not be able to see where the mirror is designed to show. Ford after a while of back and forth not wanting to fix it finally fixed it he issue by replacing a new mirror. We have had connection issues from the main computer and our tailgate will randomly open while getting our kids in the car. It has not done it while driving yet but we expect it to. We have taken it in for those reasons but they have not been able to fix it.