NHTSA Complaint #11549142 — 2017 NISSAN ROGUE

The transmission is jerking going from first to second gear. The rpm's will rev up but I get no speed. This vehicle only has 96,000 miles currently. The problem started occurring around 90,000 miles and took our family a while to figure out what was happening. It started out as a slight jerking and now is becoming quite problematic. I have reached out to the Nissan manufacturer to file a complaint but have not got anything from them with the exception of an apology. As we research this is a very common problem and yet there has not been a recall on the transmission unfortunately. This is putting our family in danger as we have to visit our family in two different states and often do not have good cell phone reception due to the mountainous regions. Now we do not feel safe traveling with this vehicle. We expected to get many more miles on this vehicle as our last vehicle was a Murano and got well over 200,000 miles. We have read that there has been instances where the transmission was replaced and covered up to 120,000 miles. Customer service at Nissan corporate informed us otherwise and stated it was only for models up to 2010. Our extended warranty is now out and we are not covered for the power train currenly.