NHTSA Complaint #11549021 — 2018 FORD ESCAPE UNKNOWN OR OTHER

Complaint Details

ODI Number	11549021
Vehicle	2018 FORD ESCAPE
Component	UNKNOWN OR OTHER
Date of Incident	October 6, 2023
Date Filed	October 9, 2023
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	FL

Consumer Description

I purchased a 2018 Ford Escape from CarMax, I’ve had the car for 6 months I drove it to Illinois and my car was in park but stating it was in neutral upon a diagnostic it was discover my shifting cable was not working and I needed to keep my car parked and keep The emergency break on at all times. I called Ford and told them my issue they explained to me that in November of 2022 the gear shifting cable was a was fixed per a recall and I would have to pay to have it fixed because they only fix it one time for free . In January of this year another lawsuit was filed against Ford that alleges that even after the shifting cable is fix its still breaking on customers then can results in serious injury to the driver or others. I am asking that Ford take this vehicle back in exchange for a vehicle equal in value, i transport my grandchildren and children in this car and it’s not reliable or safe

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