NHTSA Complaint #11548288 — 2019 FORD TRANSIT CONNECT

The transmission needs replaced at 88,900 miles on a 2019 Ford Transit Connect. I have reached out to Ford and they will NOT do anything except to tell me I should have it repaired/replaced at a Ford authorized dealer so that the parts are under warranty. I use this compact cargo van for my business and am being for to put unnecessary wear and tear and miles on my personal vehicle for work. The transmission started to fail and the vehicle went into "limp" mode. The vehicle started to shift gears erratically, had a loss of power, slipping gears, and hard upshift and down shift. This happened all within a matter of 5 miles. Thankfully, I was able to get the vehicle back home and didn't loose control or have a catastrophic loss. The Ford dealer also found a Diagnostic Trouble Code for the Transmission Fluid Pressure Sensor and when the vehicle gear selector was placed in "drive" the vehicle would move in reverse and vise versa. Ford's answer to this problem is "I am always willing to consider individual requests for assistance beyond the warranty period. I hope you understand; however, that I must place limits on the post-warranty adjustment policy. Regrettably, I have to advise you that your vehicle is beyond those limits. As such, I am unable to assist with repair costs; however, I encourage you to have the repair performed at your Ford dealership as parts come with a warranty." The factory powertrain warranty is 5 years/60,000 miles. This vehicle is a 2019 with 88,900 miles. I believe that the reasonable expectation of the lifespan of a transmission is 150,000 mile at a minimum for any vehicle. There are several recalls on the transmission as well as a Technical Service Bulletin (TSB 22-2281) published showing how to fix the problem when it happens. Ford has not publicly admitted that there is a problem, but in my mind, if a problem has warranted the you publish a TSB on how to fix the problem then you are admitting that there is a problem.