NHTSA Complaint #11695465 — 2019 FORD TRANSIT CONNECT

SERVICE BRAKES issue reported to NHTSA

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Complaint Details

ODI Number 11695465
Vehicle 2019 FORD TRANSIT CONNECT
Component SERVICE BRAKES
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State PA

Consumer Description

The right front (passenger side) brake caliper seize closed, pulling the vehicle to the right from uneven braking, and destroying the brake pads and rotor on that corner. Fortunately, this occurred on dry asphalt highway, and control was not entirely lost. The problem was diagnosed by the dealer to be the ABS module. This appears to be a common fault on the Transit Connect van and the Ford Focus Sedan/coupe, which shares the same general platform. This particular van is a 2019 model year, and was purchased new in August of 2020. It had 27,272 miles on it when the module failed in September of 2025, five years. The car’s bumper to bumper warranty expired after three years. The repair cost from the dealership, including consequential repairs to the pads, rotor and fluid, totaled $2,813.65. While there was no actual crash, the affected rotor became heated to a bright orange color.

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