NHTSA Complaint #11691952 — 2019 FORD TRANSIT CONNECT

Good evening, I wanted to bring to your attention an ongoing issue I've experienced with two 2019 Transit Connect vehicles that I purchased together. Both vehicles have encountered a transmission problem when shifting into reverse; initially, they would not move, but after shifting to park and then back to reverse, they would engage. I visited the dealership where I bought both vehicles, and they inspected them, indicating that they found no problems. However, both vehicles began showing transmission issues around the 50,000 to 58,000-mile mark. I was able to replace the transmissions under the manufacturer’s warranty. Unfortunately, after approximately 30,000 miles—about a year and a half later—I encountered the same issue again. Once more, the vehicles struggled to engage in reverse. When I returned to the dealership to report this recurring issue, I learned that my warranty had expired, and I would need to replace the transmission again. I would like to formally express my concerns regarding this situation. It seems that there may be a common issue with the transmission in the 2019 model, and I believe it's important for this to be addressed. Thank you for your attention to this matter.