NHTSA Complaint #11548211 — 2023 BMW X1

Email sent to BMW describing a hesitancy or delay on acceleration from a dead stop: I have attached a link below to a blog from January, 2023, describing this problem on 2023 BMW X1; it includes a description of the issue on a video review of this car by Consumers Report.   Apparently, this has not been corrected.  My new 2023 X1 has this significant and dangerous problem.  I was at the dealer service department for 2 1/2 hours this morning and they claimed not to be aware of the problem, although the technician did recognize the hesitancy.  They also had no repair or correction from BMW.   That is inexcusable.  A second delay on accelerating from a stop making a turn onto or merging onto a highway, could result in a collision.  I assume that BMW is waiting for enough reports of that happening before doing something about it.   I am not interested in explanations or excuses.  I assume the it is due to the engine stop/start mechanism.    I want it corrected.  I am leaving on a road trip in 2 weeks and am afraid to take this car on the trip.  I realize that if I turn off the stop/start mechanism on each startup or drive in Sport mode, and the hesitancy does not occur.  That is not an acceptable alternative for a $58,000, BMW X1, especially for a recognized defect in the car’s manufacture or software that has been known for at least 10 months.   I need to have it fixed. [XXX]     cc: California Department of Consumer Affairs INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)