NHTSA Complaint #11548042 — 2017 TOYOTA PRIUS

The contact owns a 2017 Toyota Prius. The contact stated while driving 10 MPH and pulling out of a parking lot, the vehicle lost motive power and made abnormal sounds. Several unknown warning lights were illuminated. The vehicle failed to restart, and was towed to the dealer, where it was diagnosed that the head gasket was blown, causing damage to the engine. The dealer informed the contact that the engine needed to be replaced. The vehicle was not repaired. The vehicle was taken to an independent mechanic, where the same assessment was made. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that they could not assist because the vehicle was out of warranty. The failure mileage was approximately 80,000.