NHTSA Complaint #11547421 — 2013 FORD EXPLORER

The contact owns a 2013 Ford Explorer. The contact stated while driving approximately 45 MPH, the power steering failed while making a right turn. The contact stated that the power steering fault and stabili-trak lost warning lights were illuminated. The contact stated that he could no longer steer the vehicle because the steering wheel had seized in place and the vehicle was stopped in the middle of an intersection. The contact stated that the engine was still running. The contact turned off and restarted the vehicle several times however, the power steering had not regained functionality. The contact stated that the failure had occurred several times however, the work-around of turning off and restarting the vehicle restored the functionality. The contact drove the vehicle to a local dealer who diagnosed the vehicle and determined that the power steering system needed to be replaced. The vehicle had not been repaired. The manufacturer had been notified of the failure. The contact researched online and related the failure to NHTSA Campaign Number: 14V286000 (Steering). The failure mileage was approximately 130,000.