NHTSA Complaint #11547300 — 2013 FORD EXPLORER

1. Power Steering fault randomly causing total loss of power steering. Have to turn the car off and restart to fix. No error codes are stored when this happens. No DTC's. This also causes a system terrain fault but again no error codes are stored for this either. The vehicle is available for inspection upon request. 2. This has happened while driving in the mountains, on the highway and through residential areas making the car very hard to control or causing us to have to pull over in dangerous situations to restart the car to correct. 3. Whenever we take it for diagnosis they cannot duplicate the issue nor see the error codes in the history. Thankfully we have not yet been in an accident where we have needed the police to be involved although this has happened many times since we have owned the vehicle (5 years). 4. We have been told to drive it to a dealership while the error is occurring so they can see it live time however we have not yet been in a position to do this where it wouldn't have caused a safety issue to us or those around us. 5. There is no warning or alert that happens prior to the fault occurring.