NHTSA Complaint #11547171 — 2017 HYUNDAI ELANTRA

On 4/3/2023, our 2017 Hyundai Elantra was taken to Bob Howard Hyundai in Oklahoma City, Oklahoma to diagnose why it kept dying after putting gas in it. It was eventually serviced on 4/17/23 by determining they needed to replace the intake camshaft oil flow control valve, as well as a synthetic oil change, including filter and gasket-engine oil plug. Almost three months later, on 8/20/23, in Tulsa, the car just stopped running suddenly, with no active warning lights, and we found it had completely spewed out all its oil! My [XXX] son could have been killed had it happened on the highway! We had it towed to Danny's Auto Repair in Sand Springs, OK. They determined the oil drain plug had completely fallen out while driving, causing the total oil loss- and resulting in the car to come to a stop, and the engine to be ruined. They documented the undercarriage of the vehicle to show there was no other damage, and after contacting our extended warranty plan we had purchased, we were told this was not covered under the warranty. Danny's then contacted Bob Howard Hyundai in OKC, explained the issue, and Bob Howard's requested the vehicle be towed to them as they would need to see for themselves. We had it towed 108 miles back to OKC. After inspecting the vehicle, Bob Howard's contacted Danny's on 9/5/23 to inform them/us, they are NOT responsible for the engine. We sent certified letters to both Bob Howard and to Hyundai Consumer Affairs, and they opened case #[XXXXXXX]. They said Bob Howard would have to address the issue & they would follow up with them. They did, and Bob Howard again said not responsible. We reported to Better Business Bureau, and have left a message for an attorney to review the circumstances. Then today researched several Hyundai lawsuits about this same issue hundreds of other customers have had. Nothing has been done. Hyundai won't take responsibility. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)