NHTSA Complaint #11547166 — 2018 FORD EXPEDITION POWER TRAIN

Complaint Details

ODI Number	11547166
Vehicle	2018 FORD EXPEDITION
Component	POWER TRAIN
Date of Incident	September 26, 2023
Date Filed	September 28, 2023
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MN

Consumer Description

The auto stop/start feature fails to work properly and causes the vehicle engine to stop running while on the road. The warning message "AUTO START/STOP, SHIFT TO P THEN RESTART ENGINE" comes up and you have to put the vehicle in park then restart the engine. This has been confirmed by the dealer (wife was driving it with the tech) and we have to pay $550 plus a diagnosis fee of $150 to get them to resolve this safety issue. Our extended vehicle warranty coverage won't cover it because it's a valve and reprogramming issue, not a part replacement. There are several mentions of this on a google search for the problem, yet Ford isn't covering any of the repair for a known issue. The rep at the Ford dealer said there is even a techincal service bulletin about the issue. Complete failure of the company to resolve this safety issue and charge the consumer for this.

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