NHTSA Complaint #11546953 — 2011 FORD ESCAPE

The contact owns a 2011 Ford Escape. The contact stated that on multiple occasions while he or his wife was driving at undisclosed speeds, the steering wheel became stiff and difficult to maneuver. The contact stated that his wife had to turn the vehicle off and restart the vehicle however, the failure recurred. The contact was unsure if any warning lights were illuminated. The vehicle was towed to the dealer where it was diagnosed that the steering column failed and needed to be replaced. The vehicle was not repaired. The contact referenced NHTSA Campaign Number: 14V284000 (Steering). The manufacturer was notified of the failure and confirmed that the VIN was not included in the recall and referred the contact to the NHTSA Hotline for assistance. The failure mileage was unavailable.