NHTSA Complaint #11546816 — 2010 HONDA CR-V

The contact owns a 2010 Honda CR-V. The contact received notification of NHTSA Campaign Number: 23V228000 (Structure) and the vehicle was taken to the dealer, who informed the contact that they could not repair the vehicle. The dealer then sent a diagnostic report with pictures to the manufacturer. The contact contacted the manufacturer, who advised that they were considering buying back the vehicle or negotiating a trade-in. The contact stated that she later followed up with the manufacturer and was referred to the dealer for assistance. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.