NHTSA Complaint #11546714 — 2011 MAZDA CX-9

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	11546714
Vehicle	2011 MAZDA CX-9
Component	ENGINE
Date of Incident	April 21, 2023
Date Filed	September 26, 2023
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	PA

Consumer Description

Driving kids to school a few months ago. Car started to smell like burning rubber. I thought it was the garbage truck ahead of us. As we turned the corner 2 blocks later, the car dead stopped and we all went flying forward. It jerked so hard, we are lucky our necks didn't snap. I put the car in park and turned it off. I waited a few minutes as I was too worked up, and started the car again. We got about 50ft before a very loud noise began, almost as if something was dragging underneath. I stopped, and had it towed home. I then had it towed to mechanic. They said bad TRANSFER CASE & DRIVE SHAFT. - TRANS PAN GASKET. I am a single mom with no money to afford to have it fixed in fear of it going bad again. They quoted me 3,500 here in PA.

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