NHTSA Complaint #11374566 — 2011 MAZDA CX-9

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	11374566
Vehicle	2011 MAZDA CX-9
Component	ENGINE
Date of Incident	October 29, 2020
Date Filed	November 13, 2020
Mileage	126,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	OR

Consumer Description

WHILE DRIVING STRAIGHT ON A HIGHWAY THE WATER PUMP BEARING FAILED CAUSING COOLANT TO LEAK AND MIX WITH THE ENGINE OIL. THE CAR IMMEDIATELY STARTED TO MAKE A RATTLE NOISE AND SMOKE OR STEAM CAME FROM UNDER THE HOOD. THE UNDERSIDE OF THE CAR WAS COVERED WITH COOLANT AND WHAT APPEARED TO BE OIL. THE CAR WAS NOT DRIVABLE AND HAD TO BE TOWED TO A MECHANIC. ONCE AT THE MECHANIC THE TOOK THE ENGINE OUT TO GET TO THE WATER PUMP, ONCE EVERYTHING WAS PUT BACK TOGETHER IT WAS FOUND THAT THE FAILURE ALSO CAUSED DAMAGE TO THE VVT ACTUATER AND ALTERNATOR. THE ENGINE IS COMPLETELY SHOT.

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