NHTSA Complaint #11546315 — 2020 KIA TELLURIDE

When opening the sunroof (it opens with the press of a button, a part flew off of the sunroof and it came off of the tracks). After, we could not close it and it made a loud noise when pressing the button. We took it to Kia who said it needed a part that was back ordered. They put plastic over the roof and told my husband it was ok to drive it home. We assumed they had secured the sunroof as they kept the car for several hours. On the Highway, the entire sunroof flew off of the car landing in the middle of a 6 lane interstate. I’ve since read that other owners of kia tellurides have had failed sunroofs as well. Thankfully no cars were hit when our sunroof flew off but the risk was there. This is a safety issue that needs to be investigated. If the failed part is backordered, that could indicate that there may be a big demand for the part because it is failing.