NHTSA Complaint #11699853 — 2020 KIA TELLURIDE

The original Telluride muffler developed a hole in the rear wall, hidden by the exhaust pipes. Within a week of the noise being noticeable I visited a car wash, afterwards someone asked me what I'd done to my rear bumper? I hadn't hit anything. When I looked, I was shocked. About 15" of the silver trimwork was torn off, still attached. Today I had the muffler replaced at Midas here in Toledo( (at a considerable cost) I asked the manager to look at the damage and told him it wasn't there until after the carwash. He said that the heat from the hole in the muffler had melted the bumper enough so that the brushes in the carwash were able to catch the edge and pull it off. Why is the muffler positioned SO CLOSE to the bumper? Tomorrow(11/18) I will visit the Taylor Kia Dealership(where I purchased the Telluride in 2020. Can there be a recall? Can future Tellurides be equiped with heat shield/different muffler placement?