NHTSA Complaint #11545741 — 2020 FORD ESCAPE STRUCTURE:BODY

Complaint Details

ODI Number	11545741
Vehicle	2020 FORD ESCAPE
Component	STRUCTURE:BODY
Date of Incident	September 20, 2023
Date Filed	September 20, 2023
Mileage	N/A miles
Crash	No
Fire	No
Injuries	1
Deaths	0
Vehicle Towed	No
State	SD

Consumer Description

My drivers door arm receptor has broken free of its spot weld inside the door, causing severe safety issues. [see Car and Driver article BY ALESSANDRA KAESTNER PUBLISHED: JUL 14, 2023] Same issue. This happened to me today 09/20/2023. * I cannot fully open drivers window because of this defect. Major safety issue if my vehicle goes into water. * I cannot open the door from outside, if locked. Major issue to persons with disabilities who can't climb across the console or back seats. I pulled a leg muscle today doing so. My back hurts also. Ford spot-welded the door arm receptor on a piece of metal that is too thin to provide support. <I PICTURES IF NEEDED> This is enough for a recall. When will you do this? What is taking so long? Already tired of not being able to use drive thru because my window will not lower. A major inconvenience.

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