NHTSA Complaint #11545520 — 2018 JEEP GRAND CHEROKEE ELECTRICAL SYSTEM

Complaint Details

ODI Number	11545520
Vehicle	2018 JEEP GRAND CHEROKEE
Component	ELECTRICAL SYSTEM
Date of Incident	September 1, 2023
Date Filed	September 19, 2023
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	OH

Consumer Description

THIS VEHICLE WILL NOT MOVE (INTERMITANT PROBLEM) AT TIMES WHEN THE VEHICLE IS PLACED IN DRIVE OR REVERSE. THE GEAR SHIFT CONSOLE AND DASH WILL FLASH AND THE VEHICLE IS RENDRED USELESS. I HAVE TO TURN OFF AND RESTART THE VEHICLE TO RESOLVE THE PROBLEM. TEMPORARY FIX. IT KEEPS HAPPENING. THIS VEHICLE HAS BEEN IN THE SHOP 3 TIMES (DEALING WITH THIS ISSUE FOR OVER A YEAR). NOONE KNOWS WHAT THE PROBLEM IS. NO CODES ARE THROWN. JEEP HAS BEEN CONTACTED. SEVERAL FORUMS I HAVE LOOKED AT ONLINE STATE THIS PROBLEM WITH NO RESOLUTION. THE PROBLEM IS SOMEONE IS GOING TO BE KILLED OR SERIOUSLY INJURED. WHEN IT LEAVES ME STRANDED IN AN INTERSECTION, WHICH IT DID, I HAVE A MAJOR PROBLEM. A RESOLUTION HAS TO BE FOUND. ITS NOT ALLOWING ME TO UPLOAD VIDEO. I DO HAVE VIDEO OF THIS HAPPENING WHICH HAS BEEN SHOWN TO THE DEALERSHIP AND THE ADJUSTER OF MY EXTENDED WARRENTY COMPANY.

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