NHTSA Complaint #11545270 — 2016 FORD FOCUS

POWER TRAIN issue reported to NHTSA

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Complaint Details

ODI Number	11545270
Vehicle	2016 FORD FOCUS
Component	POWER TRAIN
Date of Incident	September 8, 2023
Date Filed	September 18, 2023
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MD

Consumer Description

The automatic transmission/TCM in my vehicle failed and the vehicle experiences clutch shudder It is available for inspection upon request. When I was trying to accelerate the car it began to jerk and was struggling to move while on the road putting me and others in danger until I was able to pull over. The problem with the TCM has been confirmed by a Ford dealer and although there has been a customer satisfaction program that was issued by Ford Motor Company they have yet to properly address the issue only providing a warranty extension on both the TCM and clutch shudder issues. The issues I had prior to failure were slow acceleration but high rpm as I pressed on gas.

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