NHTSA Complaint #11545113 — 2014 FORD F-150

The contact owns a 2014 Ford F-150. The contact stated that after restarting the vehicle, the message "Service Power Steering" was displayed, and the steering wheel became difficult to turn in either direction. The vehicle was taken to the local dealer who diagnosed that the electric power steering (EPS) assist unit was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer and local dealer were notified of the failure, but no assistance was offered. The contact was informed that the VIN was not included in NHTSA Campaign Number: 14V316000 (Steering). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 307,000.