NHTSA Complaint #11544970 — 2020 KIA SOUL ENGINE

Complaint Details

ODI Number	11544970
Vehicle	2020 KIA SOUL
Component	ENGINE
Date of Incident	August 6, 2023
Date Filed	September 16, 2023
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	FL

Consumer Description

I purchased this car (Used) on 8/1/2023 and on 8/7/23 I called Kia and stated that the car started shaking while driving and I took the car to the dealership on 8/10 and they stated they could not find any problem, they would have if they had taken it out for a drive. After waiting all day from 9:30 until 4pm they found nothing. I saw my car just sitting there and no one doing any work or anything on my car. My car still shakes so bad while driving that even the steering wheel is shaking and now when I stop at a red light the car takes a few minutes before it will move. I have had this car for a month and 2 weeks and they will not return my calls to setup an appointment. Kia Corporate can't even get them to respond. What can I do to get help with this. I am even afraid to drive this car (2020 Kia Soul). I need some advice on what I need to do. HELP

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