NHTSA Complaint #11544785 — 2021 FORD ESCAPE HYBRID

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	11544785
Vehicle	2021 FORD ESCAPE HYBRID
Component	ENGINE
Date of Incident	September 15, 2023
Date Filed	September 15, 2023
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

The contact owns a 2021 Ford Escape. The contact received notification of NHTSA Campaign Number: 23V380000 (Engine) however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

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