NHTSA Complaint #11544358 — 2016 FORD FOCUS

The contact owns a 2016 Ford Focus. The contact stated while driving 50 MPH, the vehicle jerked with the "Transmission Fault" message displayed. The vehicle was diagnosed, and the diagnosis was that the transmission had malfunctioned, and the transmission sensor was reprogrammed. The vehicle was taken to an independent mechanic, but no failure was found. The contact stated that the failure reoccurred. The vehicle was taken to an independent mechanic who stated that the transmission had failed. The transmission module was reprogrammed but the failure reoccurred. The vehicle was taken to an independent mechanic, and it was determined that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and stated that the VIN was not under recall and advised the contact to contact the NHTSA Hotline for assistance. The failure mileage was 60,000.