NHTSA Complaint #11543866 — 2020 FORD ESCAPE

The contact owns a 2020 Ford Escape. The contact stated that upon entering the vehicle, the door latch made an abnormal screeching sound and was it difficult to close the door. The vehicle was taken to the dealer, who diagnosed a failure with the door check arm attachment and advised that the door need to be replaced. The vehicle was not repaired. After investigating the failure, the contact related it to NHTSA Action Number: PE23013 (Structure). The manufacturer was notified of the failure but provided no assistance. The failure mileage was 65,000.