NHTSA Complaint #11543802 — 2020 FORD ESCAPE

The contact owns a 2020 Ford Escape. The contact stated that upon entering the vehicle, the door latch made an abnormal screeching sound. The contact attempted to resolve the failure with WD40, but the screeching persisted. The vehicle was taken to the dealer, who diagnosed a failure with the door check arm attachment and advised that the entire door needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related it to NHTSA Action Number: PE23013 (Structure). The manufacturer was not notified of the failure. The failure mileage was 23,000.