NHTSA Complaint #11543644 — 2020 FORD ESCAPE STRUCTURE:BODY

Complaint Details

ODI Number	11543644
Vehicle	2020 FORD ESCAPE
Component	STRUCTURE:BODY
Date of Incident	September 10, 2023
Date Filed	September 10, 2023
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	VA

Consumer Description

The driver door began making a loud popping noise when I would open and close it. About a week after I noticed the popping sound, the driver door wouldn’t close. Upon further inspection I realized that the spot welds on the door assembly bracket have broken. I had to position it carefully so that I could close my door all the way. My driver side window will only go down about 4 inches now. There were no lights indicating any issues with my door. If I open my door all the way then it won’t close again, the broken door assembly bracket prevents it from closing. As it is a Sunday morning, I have not had this issue inspected at the dealership yet, but I plan to call first thing in the morning to have it looked at.

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