NHTSA Complaint #11543577 — 2016 FORD EXPLORER

STRUCTURE:BODY issue reported to NHTSA

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Complaint Details

ODI Number	11543577
Vehicle	2016 FORD EXPLORER
Component	STRUCTURE:BODY
Date of Incident	May 27, 2023
Date Filed	September 9, 2023
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TX

Consumer Description

Driving highway speed, top part of driver's side B pillar trim (key entry pad) broke off. This required emergency pullover to try and secure remaining bottom part of the pillar that was attached with keypad wiring. Unable to secure, I continued travel on service road at slow rate of speed and secured with duct tape later for my drive home. Since Ford refused assistance for first incident (11543574 passenger side A pillar trim) I did not report this incident. Self-repaired later. Additional complaint filed 11543575 for passenger side B pillar trim.

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