NHTSA Complaint #11542849 — 2020 FORD ESCAPE

The drivers door made a loud pop when opening and it is now difficult to close and to open. it scrapes and pops out of place along the hinge and on the inside of the door. at one time it was not shutting at all. Hopefully it will not do this again, but something is broken. I was travelling when this happened with a passenger in my car and if m y door would not have shut at all i was far away from home and it would have been a huge inconvenience! I took my car to the dealer i bought it from in my town and he took a video of the noise it makes and the difficulty shutting and opening. He then called me the next day after talking to the techs that they are aware of this happening to some of the Escapes and i will have to seek a private shop to get a new door as he says this is not covered under warranty. This is preposterous and i cannot believe there is not a recall on this issue after i have read about this issue online and it is happening often. There was no warning, just a pop and immediately problems getting the door open and closed.