NHTSA Complaint #11542704 — 2020 KIA SOUL ENGINE

Complaint Details

ODI Number	11542704
Vehicle	2020 KIA SOUL
Component	ENGINE
Date of Incident	June 8, 2023
Date Filed	September 5, 2023
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	KY

Consumer Description

I bought this car in November of 2022 and it didn't make it its 3rd oil change. The car averaged a quart low at each oil change but that didn't seem to outrageous to me. It drove perfectly until June when the check engine light randomly came on and started flashing. I took it to the dealership who told me I needed a new engine, they couldn't tell me why or what was wrong but they assured me KIA wouldn't cover the cost since there was no open recall. Now I have an almost $20k lawn ornament, it won't even start and KIA can't even tell me why.

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