NHTSA Complaint #11542155 — 2018 JEEP COMPASS

UNKNOWN OR OTHER issue reported to NHTSA

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Complaint Details

ODI Number	11542155
Vehicle	2018 JEEP COMPASS
Component	UNKNOWN OR OTHER
Date of Incident	June 17, 2020
Date Filed	September 1, 2023
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	AZ

Consumer Description

The rear view camera display stops working and only shows a black screen. I am unable to clearly see behind me when backing up. This is especially troublesome at night. I have taken the vehicle back to the dealer 6 times for repair. They have replaced the camera 4 times and adjusted the wiring 2 times. The camera still doesn’t work occasionally but I don’t take it back because the dealer told me it was no longer under warranty and I would have to pay for it. The only inspections were conducted at the dealership for repairs. There were no other indications of a problem until June 2020 when the screen only displayed black when the car was in reverse.

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