NHTSA Complaint #11698642 — 2018 JEEP COMPASS

UNKNOWN OR OTHER issue reported to NHTSA

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Complaint Details

ODI Number	11698642
Vehicle	2018 JEEP COMPASS
Component	UNKNOWN OR OTHER
Date of Incident	June 13, 2025
Date Filed	November 10, 2025
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	OH

Consumer Description

-Infotainment/Radio failure. Not available for inspection: its whereabouts are unknown to this driver-has been given to Jeep/Mopar. -Backup camera intermittently working: Would freeze up while the car was actively in reverse. While driving (vehicle in forward) backup camera would turn on & show footage of the car in reverse from much earlier in the day (>7 minutes have passed since reversing the car). Safety risk to self/others as the back up camera was inoperable while in reverse. -Radio remained on despite the car being off, driver & passenger entering & exiting multiple times, locking/unlocking the car, etc. It stayed on 18 minutes before this driver shut it off manually. Safety risk to self/others as the car battery was at risk of being drained despite the car being off. -Problem was diagnosed & radio replaced by Jeep dealership. -No inspection by police or insurance. Radio was replaced before it could produce real safety events -No warnings available/applicable. Problem began intermittently & then became a daily issue.

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