NHTSA Complaint #11542098 — 2016 FORD F-150

The contact owns a 2016 Ford F-150. The contact stated while driving at various speeds over a bumpy road surface, the front driver's seat lumbar support was significantly loosened and failed to restrain the contact as needed. Additionally, the lumbar support made abnormal cracking sounds. The vehicle was taken to an independent mechanic, where the lumbar support frame was replaced, and padding was added 3 times. Additionally, the independent mechanic added a steel plate for additional support; however, the failure persisted. The contact also stated that the independent mechanic had informed him that he had previously ordered the lumbar support frame; however, the part arrived fractured, causing him to make another order. The contact stated that the lumbar support frame welding was significantly thin, which caused the failure to recur. The contact related the failure to NHTSA Campaign Number: 16V475000 (Seats) however, the VIN was not included. The dealer was notified of the failure. The manufacturer was notified of the failure and informed the contact they could not assist because the VIN was not included in the recall. The failure mileage was approximately 45,000.