NHTSA Complaint #11541882 — 2010 VOLKSWAGEN TIGUAN

The contact owns a 2010 Volkswagen Tiguan. The contact stated while driving approximately 65 MPH, the vehicle lost power steering functionality. The contact stated that the forward momentum allowed her to pull off the roadway. The contact stated that the steering wheel started shaking violently. The contact stated an unknown red warning light was illuminated. The vehicle was turned off and restarted and the power steering functionality returned. The contact stated that the failure was intermittent, however the failure had reoccurred several times. The contact had taken the vehicle to an independent mechanic where it was diagnosed and determined that the power steering assist, and rack and pinion gear needed to be replaced. The vehicle had not been repaired. The manufacturer had not been informed of the failure. The failure mileage was 125,068.