NHTSA Complaint #11541310 — 2016 RAM 1500

The power steering on my 2016 Ram failed and I was unable to move the steering wheel at all. The truck only has 45,000 miles on it! The safety of myself and others were put at risk because I had zero control over my steering wheel since I couldn’t move it. I took it to the Ram dealership to have it looked at. I had to have the entire steering system replaced (steering rack, etc). The dealership had no idea why this happened. They have never seen this issue before and they attributed the issue to a ‘faulty system’. The fix cost me $4500! I contacted MOPAR to see if they’d make this right and they blew me off since my specific Ram does not have a recall currently even though other Rams have had recalls for this exact issue. There weren’t any warning lights until the steering wheel quite moving.