NHTSA Complaint #11540949 — 2022 RAM 3500

UNKNOWN OR OTHER issue reported to NHTSA

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Complaint Details

ODI Number 11540949
Vehicle 2022 RAM 3500
Component UNKNOWN OR OTHER
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State OH

Consumer Description

My truck was at the dealership May 30th for repairs. I asked that recall 22V-835 be repaired. They were unable to complete the repair & advised FCA only allows the dealership to order QTY 2 of the parts needed for the repair per week. Yet recall states "parts available". Had my truck back at the dealership Aug 14 for a DEF system issue. They informed me I'd also have recall 23V-060 repaired. Aug 18, dealer advised all parts were in. Dropped off my truck at 8am Aug 22 for repairs. 3pm Aug 23, my truck recall was still not fixed due to part not arriving. I demanded my truck immediately because I was called into work out of state & had to leave. Dealership advised they are not allowed to let the vehicle leave with it unrepaired. I demanded a 1 ton pickup with gooseneck towing capability or my truck immediately. As of Aug 26, Dealership hasn't called with my parts. If "parts are available", why can't my dealership get them? How long am I ro wait? If my vehicle burns to the ground & my house with it, who is liable?

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