NHTSA Complaint #11540902 — 2019 HYUNDAI VELOSTER

My car battery died and I changed the battery. I noticed that the engine lights were on, so I made an appointment to get it checked as well as complete a state inspection. My car fob started acting up and they (Halls Jeep) told me to take it to the Hyundai Service Center because they have the equipment to do so. I took it to the Priority Hyundai and told them of the issue as well as reminded them that there was a recall issue relating to the software in the vehicle. After waiting 4 hours of back and forth, trying to find out what was going on with the car, I saw parked to the side. I asked about it and then another mechanic came and told me that they locked the car and were now unable to unlock it. I told them that there should be some emergency entrance, as all vehicle with a fob has a safety feature to unlock manually. After another while, the service manager decided that the locking issue might be due to the car not being updated (the recall issue) and gave me a loaner car. The service manager also said he did not know how to rectify it and that he would need to contact a different department in Hyundai. I received a call from the manager now saying that it is a mechanical issue and that they are not responsible for anything that happened to my car when they are fixing another issue. I now have a car that I can't lock/unlock and I am not sure what else is wrong due to the software issues. Th software recall does not address all the electrical issues and the dealerships don't know all the issues with the car.