NHTSA Complaint #11539680 — 2021 TESLA MODEL Y

Model Y Battery Problem. The battery died while my baby was inside the car. Phone app, remote control, key card, etc. did not work. We live in Las Vegas & August is very hot. Today is Sunday and nobody in Las Vegas was able to help. Customer Service took over 30 minutes just to connect, and was no help. I got transferred around numerous times because they have no solution. The frustrating part was that tesla employee wasn't willing to help. I understand that they might not be able to do anything, but their attitude and the unwillingness to help was just shocking. One of them even told me that there's nothing they can do and I need to contact someone in Las Vegas. Other employee who had no knowledge of the car told me to jump start the car. He gave me an attitude when I told him I cannot open the frunk. He told me to read the manual to manually open the frunk. I replied stating I already did read the manual already and do not have the tool to pop open the side frunk. I'm just disappointed with being transferred around and the waste of time while my child was stuck inside the car. Currently, there's no manual door unlock from the outside! There's no manual frunk or trunk unlock either from the outside. All Japanese cars, including hybrid and electric has emergency door lock built into their car. I believe this needs to change for Tesla, as it is putting kids and babies in danger. Thank you for listening to my concern.