NHTSA Complaint #11539609 — 2019 DODGE GRAND CARAVAN

STRUCTURE:BODY issue reported to NHTSA

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Complaint Details

ODI Number	11539609
Vehicle	2019 DODGE GRAND CARAVAN
Component	STRUCTURE:BODY
Date of Incident	August 7, 2023
Date Filed	August 20, 2023
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

Without any warning or problems leading up to this, the sliding door on my passengers side has become “locked” and cannot be opened. I used my keys, and buttons in the car, the door will not open. I even tried to use force and pull it open, but it has not worked. It is stuck in “lock”. This is a safety hazard because my children have to enter and exit on the drivers side now which is often the side facing the open street. Also makes it harder for me to get my child on that side strapped into his car seat. I have to reach back OR reach through his window to get him secured. I have not taken the car to a dealership for repairs because I don’t want to be charged for fixing a manufacturer defect

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