NHTSA Complaint #11539549 — 2019 FORD ESCAPE

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	11539549
Vehicle	2019 FORD ESCAPE
Component	ENGINE
Date of Incident	July 25, 2023
Date Filed	August 19, 2023
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MA

Consumer Description

The car started having shifting problems. An hour later, we got an error message in our display saying "transmission failure" and to stop immediately. We stopped and called to be towed. Luckily we were not on highway. Should we have been in a heavy traffic, we could have gotten into a situation, where the car wouldn't be steerable while driving. The repair shop told us first that the flywheel was gone. A week later they told us, that the transmission must be replaced too. It looks like we will be without our car for months.

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